If you would like to cancel your account please send an email to csa@harlequinorganicproduce.com at least one week before your last share. You may use up any remaining funds in your account by ordering additional produce as we do not issue cash refunds.
If you will be out of town or cannot pick up your share for whatever reason, you may put your account on hold by logging into your account and selecting to ‘hold delivery’ by 6pm on the Sunday before that delivery date. Your account will not be charged for that week. If you have paid in advance for the CSA season, the amount for that week’s share will be credited to your account and can be used toward future add-on purchases.
It is your responsibility to pick up your share on Wednesday during the listed pick-up hours. If you miss your pickup during the allotted window, you can come to the farm the following day to pick up your share but only if you contact us ahead of time. We cannot guarantee the quality of the contents of your share. We do not refund, replace, or give credit for your missed share. If you miss picking up your share during listed hours and do not notify us you will be picking up at the farm in a timely matter, your share will be donated. If you know in advance you will not be able to pick-up your share you may place your share on hold by 6pm on the Sunday prior to the pick-up date or contact us to make other arrangements to pick up your share at the farm.
The weekly produce list is a forecast that we predict will be ready by your CSA pick up date. In the case that we do not have an item due to weather or another reason, we reserve the right to substitute another produce item of our choice. This is uncommon but if it occurs it would be a substitution like red tomatoes instead of heirloom tomatoes or anaheim peppers for poblano peppers. If we don’t have a similar product to substitute with we will offer a refund for that product.
I agree that if I choose to pay per delivery, my card will be charged initially upon sign-up, the Sunday evening before each delivery, and for any additional produce I add-on to my share. I can put my account on hold at any time by logging in to my account and selecting to ‘hold delivery’ by 6pm on the Sunday before that delivery date and my account will not be charged for that week. If I am paying per delivery, I can end my deliveries any time throughout the season by giving one week notice via email to cancel. If I choose to pay by check/cash, my deliveries will not begin until my check/cash is received in full.
Harlequin Produce will never sell or share your information with a third party. However we will use the information you provide to communicate with you electronically and through mail about the CSA and Harlequin Produce news.
